General Training
New Hire Orientation
These one-day sessions are designed to bring new hires up to speed on our company’s history, mission, and core values. Topics include the employee handbook, standard tools, organizational structure, and more.
Call Training
Join us as we take a deep dive into best practices when interacting on the phone. Great training for anyone who interacts with clients on the phone, whether in sales, service, or administrative roles.
Additional Available classes include:
- 7 triggers to a “Yes”
- Dealing with Difficult People
- Developing Your Mindset
- Eliminating Common Objections
- Increasing Your Tenacity
- Moving to the Next Level (Time Management)
- 21 Skills that pay you forever
We also have our partner training with Dave Obrien, Dave Anderson, N.A.D.A, VinSolutions, CallRevu, Cox, Vauto, Hireology, Gil Van Over, Arete, Carfax, Outsell.
Sales Training
Built with the modern sales team in mind, these sessions tackle best practices and take a deep dive into current performance. Available classes include:
- 2 Day Sales Certification
- Sales Process Training
- Handling The 3 Most Common Objections
- Asking For referrals at Delivery
- Prospecting the Household
- Building Your Book of Business
- Negotiating trade value & Staying Off Price
- Salesperson T.O. to Business Office
- Introduction to Leasing
- Contacting Unsold Showroom Traffic
- 4 Most Important Type of Questions
- Using Response Questions To Sell More
- Texting Best Practices
- The Walk-Around
- Transitioning from the Demo to the Write-up
- Become a Rainmaker
- Advanced Negotiating
- Selling Incoming Units
Service Training
These workshops focus on various topics relevant to service functions in service, and are listed with appropriate audiences for each individual course. For advisors, we recommend courses like Selling Declined Service Work.
Finance & Insurance Training
F&I classes focus on maximizing your potential and customer satisfaction, along with role playing, best practices, and other tips and tools to help you improve.